NEED COMPUTER HELP?

           No matter how new or how well maintained our computers, we all may encounter several computer problems sooner or later. The good news is that we don’t have to face them alone. There are a several resources available to walk us through computer issues but it may take a little knowledge in knowing how to access them. This article will show you how.

1. Remember help files. It’s funny, but people seem to forget that every computer and every program installed on a computer comes along with its own help file. Even the operating system of a computer has a help file and it really should be the first place to look for answers. Help files are designed not only to guide the usage of a computer, but were also designed to solve problems if we encounter some. Inside a help file, look for a section called, “Troubleshooting” (or something similar) when you need to resolve an issue. This section is reserved for solving problems specific to the software or hardware that you’re using.

2. Product websites. If you’re having a problem with a piece of software or with a hardware part, try the website of that software’s or hardware’s manufacturer. Most (if not all) manufacturer’s reserve a portion of cyberspace and dedicate it to support the products that they build. Microsoft’s help desk is good example.

3. Support Lines. Another source for help that we shouldn’t forget are the support systems of various manufacturers. You can reach these systems by calling the phone number associated with the product that you’re having trouble with. Some calls may be free and some aren’t.

4. PC support groups. These are groups that meet in libraries, computer stores, or other local areas and they discuss all sorts of issues related with a particular product. Even if you aren’t experiencing a computer or software problem, user groups are fun to participate in and they can help you network into other interests such as job or teaching opportunities.

           Surprisingly, you may even get a helping hand from the salespersons at your local computer store. We don’t recommend that you make this your first pit stop when you experience a problem, but we don’t recommend that you rule this option out altogether either. Computer salespersons are hired for a reason – and that’s their knowledge. Often, these kind folks can help you resolve an issue over the phone and prevent you form having to buy a costly solution.

           As you can see, help is easy to find - You’ve just got to know where to look for it. Most of the contacts within these resources are extremely friendly and willing to take the time to walk you through a problem at little to no cost. From online discussion groups to the files on your own computer, help is often just a click away. You just need to dig in to find them.